Enter your full ntlworld. Go to Family & other users. com. . Whether that may be due to hacking, incompetent management or equipment failure, the result is the same. I have been able to log into my Virginmedia account and change my password, but the hacker still. com Account with Your Email Program Using IMAP. i just want to access my original ntlworld email account via outlook. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. My old ntlworld account has been hacked. com. Thanks. All Rights ReservedVirgin Media Email - How to manage my email accountMy NTLWORLD email address wont recieve emails suddenly. com provides IMAP access to your Ntlworld. 1) - mail is NOT accessible using Microsoft Outlook ( deleted, reinstalled, still fails), but it IS accessible using Apple mail. Log-in. Joining in Options. com account has suddenly stopped working. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. If the situation is as set out in option 2) then deleting the Ntlworld account will solve the problem. on 12-01-2023 17:29. Thanks. I just want the email address deleted. Sign into the account here:. emails coming in from others seem to be unaffected. Is there a way to reset this? I'm still using this email and it has been working without an issue. No need to register! Your Email Address: Password : Webmail Advanced Login Secure Login Webmail Check your POP/IMAP email on the web. I'm not massively technical so I am stumped on this. Thanks again for the reply. They aren't. richard. Help > Create new Email address >. @ntlworld. My grandfather has a NTLWorld email account and has had this for a few years. 2) If that is unsuccessful then you could try the "Forgot your password" option. com email has been hacked and I'm no longer with Virgin Media & can't login in Email Friday; Need help with VM email client, for Family emails, on Firefox. Locked ntlworld email address in Email Saturday; Mailbox Unavailable in Email Thursday; Locked out of my ntlworld account AGAIN! in Email Wednesday; Locked out of ntlworld email - help needed ! in Email Tuesday; Can some kind person please allow me into my ntlworld email account. Ari - Forum. Do not reply to anything they send or open any attachments or click on any links or e-mail. com (NTL World: Virgin Media Mail) account, so you can connect to your emails from your desktop email program or your mobile mail app. com or blueyonder" etc. Last click on the Backup button and successfully perform the conversion. Forum Member. com email address in the window that opens, and click on the “Next” button. Forgotten your login details? Keep me signed in. com. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. Enter the Ntlworld. Hi, I have an issue accessing my secondary email account ending virginmedia. Thank you for reaching out. I would just make one other comment in addition to the password reset advice @Graham_A has offered. It does mean that you have to use a non VM email address as the username to sign into ntlworld, blueyonder, virgin. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Incoming Server: pop. Stupidly, our old Ntlworld account which is somewhat inactive. I spent the morning trying to set up an older relative's new iPad. QuickStart, set up and connections. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. You can get to that section by clicking on the Account settings tab and then the Account details tab. com. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. VM say they have made that change to improve the security of VM email accounts. Either way, you can rest assured that the threats from those scammers are all complete lies just to scare you into paying up. DevinMigrating @ntlworld. That change means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices. com email. Sign into the account here:. The first thing to do is change the password for the Ntlworld email address concerned. Maxatoria Posts: 17,980. When you get to that page there is a link to. Choose Saving option like Email Application/File Format. Ntlworld e-mail account. However I can't get my ntlworld email to work on new phone. on 23-05-2023 11:30. If you do want to let your client handle it you still really only need one outgoing SMTP entry no matter how many incoming you have. I received the verification email on my new address and clicked on it. The account holder needs to contact Virgin Media to request that your email account's password be reset. Password Show. Sign into the account here:. Email us at consumer. Since yesterday afternoon I can’t. . Virgin Media has crashed this morning, leaving users across the UK unable to access their emails. I have been using this email address for over 20 years but I can no longer log into my settings to change my password. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. com. Hi Community, I had to leave Virgin Media in 2020 as we moved home and they didn't provide services in our new area. Sign in. Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at. I have the same problem with a blueyonder email address that has been changed today to a gmail acct, as per instructions from Virgin Media. Sign in Not signed up yet? Register for My Virgin Media here. Source. The default address was switched - independently of me - to an old virginmedia. I type in the username and password but this request just keeps coming back. I went through the palaver of changing password etc and it came back with a completely different user name (e-mail address). Outlook keeps asking me to log onto "pop. The company says that server connection issues following the upgrade mean that some customers who use an email programme, such. 1) I can't log in to the ntlworld. I can see Ceonoby has already been helping you with this, but you're still trying to figure out what is. From a desktop or laptop device connected to the same Wi-Fi network as the iPhone open a Command Shell in Window or otherwise a Terminal. virgin. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. on 06-03-2023 18:47. com e mail address. Login into your Virgin Mobile account and unleash your mobile’s full potential. This was created decades ago before Virgin existed. com, @blueyonder. If it’s been longer than 90 days I would wait for a mod or. . DevinThe fact that you need to be a VM broadband customer to use a VM email account is another thing to consider. I can now only access the email address on an old iphone which ports the data information across to new iphones but beyond that I am stuck. The route to App Specific passwords is now. Reply. net. com and imap. This should happen 90 days after you close the associated Virgin Media broadband account. I am unable to log into my ntlworld email account. They can then look to update the contact information on the account to a different email address for any future correspondence. Issue is now sorted. Can you please confirm when the email account was last accessed and if you have an active Virgin Media. com. _____I have an old ntlworld email address and use through outlook. For help with your TV or Phone and for Broadband Technical Support: Call Product Support/Faults on 151 from your Virgin Media Phone. Thanks. virginmedia. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. ntlworld. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. even went after my PayPal. My email on iPhone 11 will send but not receive. We think there may be a problem with the email address you’re using. I have tried adding it to outlook and it just shows a blank page. virginmedia. In response to Kain_W. Mark as New; Bookmark this message; Subscribe to this message. Three accounts all using the @ntlworld . I contacted Virgin who changed my password and got me back into my account. My problem is that I cant log in to my virgin media using my wifes email (@ntlworld. I use Windows Mail to access my ntl emails but as only the most recent mails are saved there, from time to time do need to log into webmail to find historical mails. ntlworld. com not the normal VM login (which the email button no longer works for and quick link has gone entirely), and each email account now needs its own. That will take you to the relevant "My Virgin Media" account for that email address. on 07-09-2023 16:04. Completing the steps there, you'll be sent a link to change to a new password. Newbie poster here. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. My ntlworld. I can send email from these android devices but not receive. if you have set the mail app password you must have specified a non VM email address as the VM username. co. I still have an active Virgin Media account and nothing has changed that I'm aware of, but a couple of days ago I started getting authentication errors when trying to access email ("Your email server rejected your login. com Account from an Email Program using IMAP. Next, you need to change your. ntlworld. Issue is now sorted. I had access to it on my phone via generating an - 5432083. all my folders have disappeared. Sign in to My Virgin Media using your current details. Outlook keeps asking me to log onto "pop. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. Sadly, if one of the email accounts you wish to delete is the Primary account username (the one you use to sign into your My Virgin Media account) then it cannot be deleted. curl -v smtps://smtp. on 26-11-2022 08:40. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. in. I am receiving Ntlworld email (IMAP) on my desktop in Thunderbird but not in either of my two android devices (O2, Gmail app, IMAP) since August 4th 2023. Tech Support is open 24/7 on the numbers below. @iqbalq wrote: Hi all. ). I have an old ntlworld. Solved: I've had an ntlworld. I've sent you over a private message so I can do my best to help - although, I will need to speak with the named account holder of which the email address was attached to in order to assist. Try that and see how it goes. In response to jg60. changing the password changes the account login password. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Get the latest on customer exclusives and sort out admin with ease. Then click on the " Account settings " tab and then the " Account details " tab. '. Yes, the warning message can be confusing. Email Settings for Ntlworld. . Your username is usually "John Smith" rather than "johnsmith@ntlworld. My main reason was that it was getting loads of spam and I wanted to start with a clean [email protected] secondary address I set up years ago but never used. * Call costs may vary. Ntlworld email has bee hacked. I was using it at the time. QuickStart, set up and connections. Devin. You’ll find these details on your bill or welcome email. However, VM continues to support the existing email accounts of VM broadband customers. Also, just to note. 0 Kudos Reply. Password: Password. virgin. _____ Graham. virginmedia. Get the latest on customer exclusives and sort out admin with ease. The problems you have are entirely due to virgin media service end, dont mess with your log on or password . Email address. I have returned home, and i was able to send them first time! I was at my girlfriends over the weekend, so maybe it is her Router that is blocking the connection to the Servers. sign in with the primary account authentication credentials. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). She has no recollection of what the password may be, unfortunately but wishes to keep on using the same email. I've been in contact with VM customer services but. Thanks for coming back to us CJW1957. My gmail account emails are coming through on my mobile okay. emails no longer being received. You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected. I will try again! Is there anyone who can help. net. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Logged out of ntlworld accont. iphone (iOS 16. This worked and gave me a new auto generated password which works fine with my gmail email app. I'd recommend holding off resetting until they can sort the problem. My wife is having trouble signing into her ntlworld email account, a message saying the email or password are incorrect, the. All Rights ReservedHi 1uparcade, Thanks for using the forums to get this issue with your Email looked into, I am sorry if this has been causing some frustration. co. JaneG1. com. com" but try both options. Select required folder from the left side of the software panel. QuickStart, set up and connections. com :Y54kpX5g: curl -v smtps://smtp. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). uk. Change your browser. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. Step 1: Click on the File tab in the upper-left corner of the Outlook window. Thank you, Access your Ntlworld. Forgotten your login details? Keep me signed in. that is sky I posted this question as evertime I try and search for a solution it says contact your internet provider. Help please 🙃" I log into the rental property Virgin account using the @ntlworld. You can do that by signing into the "My Virgin Media" account for that email address: Sign into the "My Virgin Media" account for that email address from this link. not my email account password. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to retrieve/change the password i got a message saying that her email address is invalid. They will need to contact the account holder in order to do so. Step-1: Download and run the software in your operating system. - opens in new window or tab. . That result adds further evidence to suggest that the Ntlworld email address is indeed in the process of being closed down as it should be 90 days after the host VM broadband account is closed. If you have your Ntlworld email accounts set to use the old smtp. Hi, For almost a week now I have been unable to login to my email account, I have tried signing in via web mail as well and get - - 5360806. Choose Accounts and then select Other User Accounts towards the left. Behavior: When viewing "All mail", and tapping on an e-mail, it shows From: and To: fields. I tried going into their settings and check or change anything but to no avail, with a message of update failed when trying to update it. Sorry to see you are unable to log into VM app. I see others have experienced the same issue and you have been able to address the problem via PM. Password Show. . My ntlworld. There was never any symbol for accessing 'Outlook' direct. Check your email for free. com. Incoming and outgoing servers have changed to virgin and look correct. Login into your Virgin Mobile account and unleash your mobile’s full potential. not my email account password. I received an email in my account yetserday telling me I had been hacked then lots of password resets. We still have a virgin media account but changed the contact email. BT. com. Access your bills, diagnose faults and manage your package. " Enter. So I can have a look into this for you, I will be private messaging you. In May 2022 they stopped issuing email addresses to new broadband customers and also stopped existing customers creating new secondary addresses. We have tried changing our password in My Virgin Media but this has not resolved the issue. . Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. SpeedGo to our Sign in. On the right side select other users. Options. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. in Email Thursday; Need to choose 3rd party email address to login in Email Sunday; Problem adding ntlworld email to android phone in Email 2 weeks ago; Can't access mail anymore in Email 2 weeks ago; Email Account Locked in Email 2 weeks agoI have lost access to my ntlworld email. Options. They can then look to update the contact information on the account to a different email address for any future correspondence. Thanks for your first post on our community. - i dont need to do this. com:dhtyG15793Wj" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). Unable to compose, reply, forward or delete emails in Email yesterday; Password for outlook in Email yesterday; Broadband wayleave contract in QuickStart, set up and connections yesterday; Anyone had any problems verifying email for My Virgin? in Email yesterday; ordered wifi pods through whatsapp but had no confirmation/email in Networking and. Working fine here. But as I've not been a customer for years I cannot log into Virgin Media account anymore and the service team cannot help me delete the account. I would greatly appreciate any help you can provide in urgently removing our old email accounts. com email address. That will take you through the steps to chnage your sign in / username to a non VM email account. Choose Saving option like Email Application/File Format. . The VM Forum Team should be able to assist with getting it fully deleted when they reach this thread. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. Since 16th June email dried up, nothing since. That is in the format video-post-mossy-sharpEmail; Unable to sign into ntlworld account; Options. Try that and see how it goes. I can't seem to log in though. lw01. Ntlworld. gourmetsociety. This can and does affect all the domains listed above. Promise. Each email address has its own 'My Virgin Media account'. Virgin Media. Sign into the account here:. I have the same problem this morning. Have been locked out for a week now. on 02-07-2023 20:26. . BT ID or Email address. Options. Office 365 is now asking her for a subscription and has locked her out until she pays. It was just a hunch re Blueyonder. " Select "See all settings," "Accounts and Import" and then "Add a mail account. In fact the m. Browse Virgin Media Virgin Media Community. Go to solution. Stupidly, our old Ntlworld account which is somewhat inactive had. BT ID or Email address. co. Thank you. We strongly recommend you use a. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. Enter your full ntlworld. com" asking for username and password. com email address. change the secondary account password by selecting View/Change. ntlworld email address not working Since 19 June 2023 now 21 June 2023 my username@ntlworld. “No password provided for Ntlworld” go to nail settings and enter a PW. Select Continue with Apple. com mailbox, which would also require you had an address ending in. All ntlworld references should now be changed to virginmedia. By going to the link that Petey286 provided you should be able to log into the email account. At that time they said existing email accounts would continue to be supported by them. Further more if you want to access the email address via a third party email app on a PC or mobile device then an app password has to be generated via the relevant My VM account. Can anyone help with a complex problem caused by old age. Maxatoria Posts: 17,980. Virgin Media. com authentication credentials-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. How can I sort thi. gov. Is there an issue with the ntlworld imap servers with authentication, my email hasn't worked since 11. So I've been doing some further digging. Sorry for the inconvenience this may cause you. In the top right, click the gear icon, and select “Settings” from the dropdown menu. Hi, I have my iphone4 set up with my NTLWorld mail account and can sent and receive emails via Wi-Fi but can only receive over 3G, and not send. System Posts: 2,096,970. Enter the password for your Apple account and then select the arrow. uk. Forgotten your login details? Keep me signed in. Get the latest on customer exclusives and sort out admin with ease. This help content & information General Help Center experience. netvirginmedia. Steps to Backup Virgin Media Webmail Emails. virginmedia. If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. Last click on the Backup button and successfully perform the conversion. iPhone Mail App no longer shows which email address an email is sent to on some emails. When I originally set up with Virgin, the account was in my name. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. Forgotten your login details? Keep me signed in. 0 KudosCheck your service status; Basket ; My accountSign in. com email address that has been hacked and need to close it down. Hi KFo, thanks for the message and welcome to the forums. I can send from the ntl account (set up outgoing with gmail as heard problems unless using it from home router) but I can't set up my ntl account at all for incoming. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. In the “Check mail from other accounts” section, click “Add a mail account”. 0 Kudos Old ntlworld account - Please Help. What’s. Please enter the email address you use to sign in to your My Virgin Media account. Sign into your Gmail account. Login into your Virgin Mobile account and unleash your mobile’s full potential. Hello there I have an old ntlworld email that I can't log into anymore. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. com -u. " The fact th. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. net email users. I have left my primary NTLWorld email pretty much untouched for years now, - 5275502. We have now restored the ability to send and receive emails for all affected accounts. com) Select the mail server as POP3 and enter the. BT ID or Email address. Scroll down that page and you will see a place to edit the password. To do that sign into the My Virgin Media account that you used to change the password.